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Once you’ve submitted a ticket, you can reply in two ways:
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Reply to the Freshdesk confirmation email about your ticket, or reply to any emails you may receive from the agent (Jen, Amy, Matt, Krista or Janice) working on your ticket
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Log in to Freshdesk, view your tickets and reply in the portal.
- When an agent replies to the ticket, your ticket will be updated and you will be notified via email.